Register
Leaderboard Challenges Groups Members Feedback group

Virtuagym Feedback & Support

We are continuously improving this system. Your feedback will always be appreciated. Use this group to report bugs, suggest new features or give compliments about the system. We'll try to get back to you within 24 hours.

Thanks for your input!
Team Virtuagym
janeinma 05-07-2012 21:44
I am not a PRO user but today a new user , supposingly female, has sent emails stating they are male and asking about dating - not what I expected from here. Smells of a scam. Can non pro people block specific users from bugging them?
05-07-2012 23:54
I'm sorry that happened to you. It happened to me only once in my time on Virtuagym. I reported it to Hugo and he handled it. The rest of us are here because we want to stay/get fit and to support others trying to do the same.
06-07-2012 09:57
Iv got the same message in my inbox
06-07-2012 11:03
Hi janeinma, im also sorry to hear you got a spam message. These users try to abuse our system. We already build in a detection mechanist for these kind of activities (so we recognise this kind of behaviour) and these users get deactivated automatically. Yesterday this happened to the user that sent you the message. Please let me know if you experience any more of this kind of problems. So we can keep improving our spam detection machanism and make sure everybody can get fit without being spammed ;-)
06-07-2012 13:06
phew, glad to see they are gone, everything else about this site has been great to use. Thanks for everyone's quick responses.
12-07-2012 06:06
Glad to say I've lost four pounds since joining Monday. Loving the detailed info on this site, it has really helped.
User picture
Please log in to comment
Gabhan Sludden 1 days ago
i can't log into the fintess or nutrition app, it keeps saying that i have tried to many times, any help??
1 days ago
Please log out here on the website and log back in. This way you can unlock your account.
1 days ago
I cant download app comes back with error occurred?
1 days ago
Hi Louise, could you provide some more details on this
- What platform (android / iOS)
- What app do you try to download
- When exactly does this error occur?
User picture
Please log in to comment
MyInnerFan 5 days ago
Hi, I was wondering how I sync my fitbit to virtuagym? I've seen a few people mention they've done so, but I have been unable to figure out how. Thank you in advance for any assistance provided.
4 days ago
Hi Robert, thanks for your message! You can read all about connecting your FitBit in this article:
https://virtuagym.zendesk.com/hc/en-us/articles/201275362-How-can-I-link-Virtuagym-with-Fitbit-

good luck!
4 days ago
That was easy. Thank you so much for your assistance!
User picture
Please log in to comment
serch 2 weeks ago
Como se calcula las raciones/porciones de cada grupo de alimento (cereales/panes, veduras,frutas, carnes, azucares,etc.) en un plan alimenticio?
4 days ago
Hi Sergio, thanks for your message! At this time, we only actively track carbs/proteins/fats and calories. You can find all other micronutrients when looking at more information about the products though. In the future, you will be able to see daily advice for micro nutrients as well.
User picture
Please log in to comment
Rennu 2 weeks ago
Hello,

Is there a possible to find My Meals & My Added food via website? As I see it's possible to do via phone but not via site. If it's not possible yet, could you add this feature?
2 weeks ago
Hi Rennu, at this time there is no specific filter on the website to find your own meals and products, but I understand your desire for it. I have forwarded your request to my colleagues and will see if this can be changed. Thanks for the tip!
User picture
Please log in to comment
The leaderboard shows monthly fitness points but I can't seem to find where a monthly total is listed on my profile anywhere. What am I missing?
2 weeks ago
Hi Kitt, thanks for your message! You can view your own overview by going to the app Activity Calendar and then clicking on Activity Overview. That will show you your own statistics, including fitpoints! :-)
2 weeks ago
I found it. Thanks Floor.
User picture
Please log in to comment
Yabaafful 3 weeks ago
Hi. Our Iphone clients have had problems since updating the app. The logos and descriptions do not show on each exercise when they are searching. All they see is the time (e.g. 30sec) What can be done about this?
3 weeks ago
Hi Yaba, it should be fixed by simply logging out and logging back in. If that doesn't work, it should help to adjust something to the custom made activities. Change a value or add a picture. Let me know if that worked!
3 weeks ago
In the meantime, we will of course look into this issue and see how we can solve it that it won't show up like that again.
User picture
Please log in to comment
Fitness Pursuit 3 weeks ago
Hi there, I am having issues with deleting any challenges i have created. When i try to delete it says that "i do not have permission'

Also despite me updating the app some exercises i have created for a workout plan for my clients do not show up it just appears blank in that slot, what do i ned to do to fix this?

Cheers
3 weeks ago
Also, how come the credits for my clients has not renewed when it should have done so by now. I have a feeling i have done something wrong here so please let me know
3 weeks ago
Hi Arun, I have answered all your questions through email. If you have any other questions, let me know!
User picture
Please log in to comment
fithappenstx 3 weeks ago
How does data entered on the app sync with the webpage? I updated data on my app and don't see it on my webpage.
3 weeks ago
Hi Lauren, I just checked your calendar and there's a lot in there, so I assume it synced in the end? :) Sometimes it takes a while or the app needs to find a stable internet connection first to be able to sync it.
User picture
Please log in to comment
Please add "Push-up Close / Diamond" exercises.

I have added it as my own custom exercise,
but that will not rise counts in the Pushups Challenges.
3 weeks ago
Hi Daniel, I have forwarded your request to my colleagues and will see if we can add it into the system for you. Thanks for your feedback!
Please also add so "Push-up, right - AP" and left is counted for in Pushups Challenges.. /Tnx :)
User picture
Please log in to comment
Daniel (MrStrumpan) 4 weeks ago
If I add a workout plan for say 3 week ahead, and after some days I add or change something in the plan, it will not change the plans already added to the calendar. I have to remove the plan in each single day, takes time, and then add the plan again to get the updates. CanĀ“t you change that, so if you make changes in plan it will follow, or at least have some option to update already added plans. Hope you follow what I mean.. :)
3 weeks ago
Hi Daniel, thanks for your message! I understand what you mean and that would be a great option to have. I have forwarded this to my colleagues and we will see if we can add that. For now, you can best go into your activity calendar and change it there (even though you will have to change it for the different days..) Good luck!
User picture
Please log in to comment
infoXE8x has joined this group Virtuagym Feedback & Support
Yesterday
Richard de Bock commented on a message in the group Virtuagym Feedback & Support   Hi Louise, could you provide some more details on this - What platform (android / iOS) - What app do you try to download - When exactly does this error occur?  
1 days ago
ironaway01 commented on a message in the group Virtuagym Feedback & Support   I cant download app comes back with error occurred?  
1 days ago
Richard de Bock commented on a message in the group Virtuagym Feedback & Support   Please log out here on the website and log back in. This way you can unlock your account.  
1 days ago
Gabhan Sludden has posted a message in the group Virtuagym Feedback & Support
  i can't log into the fintes... 
1 days ago
Show more... Show more...
 
© 2008-2014 Virtuagym.com