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Virtuagym Feedback & Support

We are continuously improving this system. Your feedback will always be appreciated. Use this group to report bugs, suggest new features or give compliments about the system. We'll try to get back to you within 24 hours.

Thanks for your input!
Team Virtuagym
janeinma 05-07-2012 21:44
I am not a PRO user but today a new user , supposingly female, has sent emails stating they are male and asking about dating - not what I expected from here. Smells of a scam. Can non pro people block specific users from bugging them?
dianagi 05-07-2012 23:54
I'm sorry that happened to you. It happened to me only once in my time on Virtuagym. I reported it to Hugo and he handled it. The rest of us are here because we want to stay/get fit and to support others trying to do the same.
fitnessgo 06-07-2012 09:57
Iv got the same message in my inbox
Paul 06-07-2012 11:03
Hi janeinma, im also sorry to hear you got a spam message. These users try to abuse our system. We already build in a detection mechanist for these kind of activities (so we recognise this kind of behaviour) and these users get deactivated automatically. Yesterday this happened to the user that sent you the message. Please let me know if you experience any more of this kind of problems. So we can keep improving our spam detection machanism and make sure everybody can get fit without being spammed ;-)
janeinma 06-07-2012 13:06
phew, glad to see they are gone, everything else about this site has been great to use. Thanks for everyone's quick responses.
vixin36 12-07-2012 06:06
Glad to say I've lost four pounds since joining Monday. Loving the detailed info on this site, it has really helped.
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Hugo Cox Yesterday
I have a question about the workout plan (wizard).
I have dumbbells AND a curlbar but there is no way to select both equipments to be integrated into a workout plan? I would like to build muscle and tone my body. I want/need to gain weight/muscles.

I would like to have a workout plan that integrates both of my available equipment, is there anyone who can help me create a suitable workout for me?

Please help me :)

Thanks in advance!
Floor Ploeg Yesterday
Hi Hugo,

Thanks for your message.

It is absolutely possible to integrate multiple equipments in your work out plan. When you add exercises, you can choose each time which equipment you want to search for. If you add the exercises to your workout plan by clicking them, you can go back and add more from a different equipment.

Hope this is clear for you!

Let me know if you need any more help :-)
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MarcioSantos 1 days ago
I have a question, im not sure if this is the right place to post it but, here goes anyway.
Some exercises had changes, for exemple Biceps Curl Standing Alternated-DBs, it changed from the blond guy to the black hair guy but thats not the problem, the problem is the exercise it self became faster, the same happened to Butterfly-DBs it is way faster then before, i dont want it faster, i want nice, slow and intense. The question i have is this: Is there a way for me to go back or slow it down?
The same happened to the exercise Crunch Double, its now performed in a diferent way.
MarcioSantos 4 hour and 20 minutes ago
Is there a way for me to add the previous slower animation or to slow down the current one?
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momarch 1 days ago
My profile just desapeared from the ranking... :(
momarch 1 days ago
Please, do you know what's going on?
Hugo Yesterday
Hi! I just had a look and it seems our system automatically took you from the ranking due to unrealistic exercise performance. In your calendar it shows things such as side abductions for 500 times, 400 table pushups, etc. That's pretty impossible girl! I can't even do 80 table pushups in a single set, are you some sort of superwoman? ;-)
momarch Yesterday
It's possible cause it's done. I'm going to the gym twice a day and training for triatlon. How could you take me off if it's true? I just put all the push ups together, squats etc. I do it at home too, while I'm washing tv. I didn't know that I can do that. Would you please put me back where I really am?
momarch Yesterday
I'll put the sessions separately drom now on. You should put this rules somewhere in the site. People, like me, could understand that there no problem in put the sessions all together like I did.
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For some reason my login no longer reflects me as being the coach (employee), it has me as a standard user? Do you know what is going on?
Hugo 1 days ago
Hi Jeffery, are you sure that you are logging in at your portal and not at Virtuagym.com? If you log in at Virtuagym.com, you wont be able to access your coach tools. Let me know if that fixed your problem or not!
This is the only address I have: http://ipfitness.virtuagym.com/

With this address, I am a member and not a coach
Hugo 1 days ago
Ok, I just check and all seems to be fine. You are probably in your personal environment. You can switch back to your staff account using the drop-down arrow on the top right. Please let me know if this fixed your issue, thanks!
After I clicked the little button under the link: Start, the profile switched. Thanks
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darrynonline 1 week ago
Hey guys, I've just noticed that the exercise "Bench Press narrow - Smith Machine" doesn't seem to have any fields to input the weight being used, please could this be added?
Hugo previous week
Thanks for letting us know Darryn, we just fixed it for you!
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fitnessgo 2 weeks ago
Hi
I still have the log in problem when using virtuagym on my laptop. I have to press the "lost login information" and set a new password everytime I want to log in on my profile.
When i try to log in using my user and password my homepage appear but I cant add, write anything and in the top corner it says "log in"..
Please help
Markh07 2 weeks ago
Please make sure the "remember me" box is checked, some users experience issues when unchecking that box. We're working on a solution!
fitnessgo 2 weeks ago
Hi thanks for the fast reply. Iv tried to check the remember me box and now everything works smoothly :)
Markh07 2 weeks ago
Glad to hear that fixed your issue :-) we're still working on a solution. I'll let you know when we fixed that.

Mark
Markh07 22 minutes ago
You should be able to login with the box unchecked :-)
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kapil.dhull.520 3 weeks ago
i am not able to write motivation massege
Floor Ploeg 2 weeks ago
Hi Kapil,

Thanks for your message! Could you tell me a little more about the issue you are facing? Is something not working for you or do you miss something in the system?

Hope to hear from you!
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Hi!
I have suggestion about nutrition plan's app. It would be much esear to add food with option to "construct" it:
- choose indigrients food contains;
- set aprocimate proportions of them as well as total size of portion.
As it is now, I do not recognise which food I use and which I don't. But this way would be more flexible and would fit better to different countries.
I agree...it is a bit too time consuming to use as it is now.
Floor Ploeg 2 weeks ago
Hi Krisjanis & Claudine,

Thanks for your messages!

These suggestions sound like a great addition to the nutrition app. We are actually working hard on improving this app so keep your eyes open for updates! I will pass these suggestions on to my colleagues and keep you updated.

Have a great weekend!
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Carlo Padilla 3 weeks ago
How do i copy mt entire day of workout to another day?
Floor Ploeg 2 weeks ago
Hi Carlo,

Thanks for your message!

You can copy your workout of the entire day by going to the activity calendar, going to the day you want to copy, and tick the little box to the right of "activities this day", this will give you the option "copy to".

Good luck!
Carlo Padilla 2 weeks ago
Hi thanks for your reply. I only get an option to check, uncheck or delete an activity. I'm only using a free version of the app i hope it has nothing to do with it. Thanks.
Floor Ploeg 2 weeks ago
Hi Carlo,

Are you on your phone or on the website? You can only copy an entire work-out day in your activity calendar on the website
Carlo Padilla 2 weeks ago
Oh, i see. thank you for the info.
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momarch 3 weeks ago
I want my Whatsup achievement and it's not working... :(
momarch 2 weeks ago
Did you see my message?
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Would you like to have a female 3D trainer too?

 Yes, girl power!
 No, Brad Fit is just fine
 Not sure
 Only if she's pretty! :)
247 people voted
Markh07 commented on a message in the group Virtuagym Feedback & Support   You should be able to login with the box unchecked :-)  
22 minutes ago
MarcioSantos commented on a message in the group Virtuagym Feedback & Support   Is there a way for me to add the previous slower animation or to slow down the current one?  
4 hour and 20 minutes ago
Floor Ploeg commented on a message in the group Virtuagym Feedback & Support   Hi Hugo, Thanks for your message. It is absolutely possible to integrate multiple equipments in your work out plan. When you add exercises, you can choose each time which equipment you want to search for. If you add the exercises to your workou...  
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