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Virtuagym Feedback & Support

We are continuously improving this system. Your feedback will always be appreciated. Use this group to report bugs, suggest new features or give compliments about the system. We'll try to get back to you within 24 hours.

Thanks for your input!
Team Virtuagym
janeinma 05-07-2012 21:44
I am not a PRO user but today a new user , supposingly female, has sent emails stating they are male and asking about dating - not what I expected from here. Smells of a scam. Can non pro people block specific users from bugging them?
dianagi 05-07-2012 23:54
I'm sorry that happened to you. It happened to me only once in my time on Virtuagym. I reported it to Hugo and he handled it. The rest of us are here because we want to stay/get fit and to support others trying to do the same.
fitnessgo 06-07-2012 09:57
Iv got the same message in my inbox
Paul 06-07-2012 11:03
Hi janeinma, im also sorry to hear you got a spam message. These users try to abuse our system. We already build in a detection mechanist for these kind of activities (so we recognise this kind of behaviour) and these users get deactivated automatically. Yesterday this happened to the user that sent you the message. Please let me know if you experience any more of this kind of problems. So we can keep improving our spam detection machanism and make sure everybody can get fit without being spammed ;-)
janeinma 06-07-2012 13:06
phew, glad to see they are gone, everything else about this site has been great to use. Thanks for everyone's quick responses.
vixin36 12-07-2012 06:06
Glad to say I've lost four pounds since joining Monday. Loving the detailed info on this site, it has really helped.
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darrynonline 2 days ago
Hey guys, I've just noticed that the exercise "Bench Press narrow - Smith Machine" doesn't seem to have any fields to input the weight being used, please could this be added?
Hugo 1 days ago
Thanks for letting us know Darryn, we just fixed it for you!
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fitnessgo 1 week ago
Hi
I still have the log in problem when using virtuagym on my laptop. I have to press the "lost login information" and set a new password everytime I want to log in on my profile.
When i try to log in using my user and password my homepage appear but I cant add, write anything and in the top corner it says "log in"..
Please help
Markh07 previous week
Please make sure the "remember me" box is checked, some users experience issues when unchecking that box. We're working on a solution!
fitnessgo previous week
Hi thanks for the fast reply. Iv tried to check the remember me box and now everything works smoothly :)
Markh07 previous week
Glad to hear that fixed your issue :-) we're still working on a solution. I'll let you know when we fixed that.

Mark
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kapil.dhull.520 2 weeks ago
i am not able to write motivation massege
Floor Ploeg 1 week ago
Hi Kapil,

Thanks for your message! Could you tell me a little more about the issue you are facing? Is something not working for you or do you miss something in the system?

Hope to hear from you!
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Hi!
I have suggestion about nutrition plan's app. It would be much esear to add food with option to "construct" it:
- choose indigrients food contains;
- set aprocimate proportions of them as well as total size of portion.
As it is now, I do not recognise which food I use and which I don't. But this way would be more flexible and would fit better to different countries.
I agree...it is a bit too time consuming to use as it is now.
Floor Ploeg 1 week ago
Hi Krisjanis & Claudine,

Thanks for your messages!

These suggestions sound like a great addition to the nutrition app. We are actually working hard on improving this app so keep your eyes open for updates! I will pass these suggestions on to my colleagues and keep you updated.

Have a great weekend!
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Carlo Padilla 2 weeks ago
How do i copy mt entire day of workout to another day?
Floor Ploeg 1 week ago
Hi Carlo,

Thanks for your message!

You can copy your workout of the entire day by going to the activity calendar, going to the day you want to copy, and tick the little box to the right of "activities this day", this will give you the option "copy to".

Good luck!
Carlo Padilla 1 week ago
Hi thanks for your reply. I only get an option to check, uncheck or delete an activity. I'm only using a free version of the app i hope it has nothing to do with it. Thanks.
Floor Ploeg 1 week ago
Hi Carlo,

Are you on your phone or on the website? You can only copy an entire work-out day in your activity calendar on the website
Carlo Padilla 1 week ago
Oh, i see. thank you for the info.
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momarch 2 weeks ago
I want my Whatsup achievement and it's not working... :(
momarch 1 week ago
Did you see my message?
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Magnus Berglund 3 weeks ago
Hello!

When you add a new exercise it should be able to post your own video.

Kind regards Magnus Berglund, Hälsokonsulterna Tre Kronor, Swden
I saw now, that it works with video to!
Floor Ploeg 1 week ago
Hi Magnus,

Good to hear you've found the option already! :-)

Have a great weekend!
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MrStrumpan 3 weeks ago
Some thoughts: On Android devices day planner:

If you have added activity and then press on it:
* By pressing "Exercise duration" I can change: Duration, Distance, Speed. I would also like to enter "Kcal". I use a machine and want to log the data I get from it.

* When you change settings on "duration" I have to scroll back and forth to get the number I want, Is it not easier to just enter the number?
It´s OK to scroll if you want to go 1-5 numbers from the last one, but not 30 (Sometimes I do the exercise 17min, and sometimes 48min).

* I think it´s a little unclear how to setup the activity and how to enter values manual from a training machine. I know you just have to press on the "set number" or "exercise duration".
There is a "Play" and "Info" button, but no "Edit/Set" button.
Maybe there could be a text saying "Edit/Set" or something like that.

* I would like that In the day planner view, long-press on an activity brings up the activity settings.
Markh07 3 weeks ago
Thanks for the suggestions, I've sent them to our developer.

Mark
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Anita79 3 weeks ago
Hi,
there are a lot of challenges and I think it would be great if I could list those challenges that I haven't joined yet... (sorry for my English)
Happy weekend! :-)
Markh07 3 weeks ago
Set the filter to "Recent" to view the latest/new challenges. Don't think you've joined those ;-)
Anita79 3 weeks ago
Thanks!
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david.kirscht 4 weeks ago
I was in a "total weight lifted" challenge last year, and joined another one this year. But I see that the totals from last year carry over as your starting number for the new year. I kind of wish it would reset to zero.
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Would you like to have a female 3D trainer too?

 Yes, girl power!
 No, Brad Fit is just fine
 Not sure
 Only if she's pretty! :)
241 people voted
Floor Ploeg has joined this group Virtuagym Feedback & Support
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1 days ago
Hugo commented on a message in the group Virtuagym Feedback & Support   Thanks for letting us know Darryn, we just fixed it for you!  
1 days ago
darrynonline has posted a message in the group Virtuagym Feedback & Support
  Hey guys, I've just noticed... 
2 days ago
Markh07 commented on a message in the group Virtuagym Feedback & Support   Glad to hear that fixed your issue :-) we're still working on a solution. I'll let you know when we fixed that. Mark  
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